Receptionist/Guest Relations Officer (Ref 112)

                           

in a firm in Lagos Full-time

Industry Hospitality/Leisure
Specialization Administration & Office Support, Customer Service,
Minimum Qualification HND
Required Experience 3 - 5 years
Application Deadline 2014-08-04

We are a hospitality company based on the Mainland in Lagos State with business focus on delivering both hotel training and practical experience through our commercial SBU’s which include the Hotel, Spa & Wellness, Entertainment, Restaurant and Bars. We seek to fill this vacant position

Responsibilities:

• Maintains Brand cleanliness standards for both rooms and public areas and inspects them to ensure that standards are met.
• Administers guest satisfaction inspection procedures and reports.
• Maintains key control and lost-and-found, and ensures staff is trained to follow correct procedures for both.
• Plans work schedules and room assignments with minimum disruption to guests.
• Empowers hotel staff to deliver great guest service by encouraging responsiveness to guest needs.
• Meets or exceeds hotel guest satisfaction measures.
• Ensures hotel standard and services contribute to the delivery of consistent guest service.
• Maintains guest service as the driving philosophy of the hotel.
• Personally demonstrates a commitment to guest service by responding promptly to guest needs with an interest and concern in satisfying every guest.
• Develops added value customer service programs regarding housekeeping services.
• Can communicate to guests about hotel promotions, local attractions and points of interest.
• Recognizes and corrects conditions which may create security, fire or accident hazards.
• Understands and implements hotel’s control system.

Qualifications and Requirements:

• A minimum of HND in a relevant field
• 3-5 years experience
• Excellent communication and interpersonal skills

NB:

• Qualified candidates should apply quoting the relevant unit of interest and the reference number.
• Please attach a detailed resume and passport photograph, with a summary of why you think you are the right person for the assignment.